- EXCELLENT! Review by Edward L.
Customer service is excellent if I need help with any product or with returning any merchandise.
I really enjoy their new updated version of the website, as the photos of the products are larger and easier to view. It is also very easy to place an order from my iPad.
I recommended ERE to my niece who owns a full-service restaurant, and she too thinks it is amazing! (Posted on 6/28/13)
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Our goal here at Elite Restaurant Equipment is to make sure you are 100% satisfied with your purchase, which is why we take pride in the quality of our products and our friendly customer service. Don’t like it? Wrong size? No problem! We’ll do everything in our power to accommodate you and make the return/exchange process as simple and secure as possible. If you’re not completely satisfied with your purchase, please contact a member of our customer service staff and follow our step-by-step return/exchange instructions. Requests for returns must be made within 30 days of delivery. Credit will be issued within 24-48 hours after the returned item is received at our warehouse. Returned items must be in new, unused condition and in its original packaging. Returns may be subject to a restocking fee. Customer is responsible for shipping both to and from Elite Restaurant Equipment. Shipping charges are non-refundable. All items returned will be inspected for damages or usage prior to issuance of a credit or refund.