The Restaurant Equipment Super Store Low Prices, Great Selection, and Friendly Support

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Frequently Asked Questions

Account/General

 

Shipping

 

Orders

 

Payment

  


Do I need an account to purchase something from Elite Restaurant Equipment?

No, each customer has the option to checkout as “guest” or register for an account. To register for an account, select “register” upon checkout. Registering with Elite Restaurant Equipment certainly has its benefits – you may check order history and status at any given time, as well as make the checkout process quicker for reoccurring orders.

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How can I check the status of my order?

You may login to your account to view the tracking number on each order. You may also contact us at 888-886-7279 or email us at orders@eliterestaurantequipment.com to see the status of any order.

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Is my credit card information secure when I order from Elite Restaurant Equipment?

Yes, every transaction through www.eliterestaurantequipment.com is secured through VeraSign. It is our top priority to ensure each piece of personal information that is provided to us is kept confidential. 

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How can I place an order with Elite Restaurant Equipment?

You may order through our website, by phone at 888-886-7279 or by emailing us a purchase order to orders@eliterestaurantequipment.com

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How long will it take for my order to arrive?

In stock items ship within 24 hours of the order being placed. All items are shipped through Fedex or UPS. Normal transit times are between 1-5 business days. For all items that are shipped via Freight or Common Carrier, please add 3-5 business days to the orders transit time.

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Is everything in stock?

Most of the products are in stock at our warehouse in New York city. We will generally send out your order within 24 hours of the order being placed. Orders processed on Saturday, Sunday or national holidays will be shipped out the next business day. There may be instances that a certain item may be out of stock – in these cases you will be notified as soon as the order is placed and we will let you know when it will be back in stock or if we possibly have a comparable item ready for shipment.

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Will there be sales tax on my order?

We only charge sales tax to items that are being shipped to NY – unless provided with a tax exempt certificate.

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What payment methods do you accept?

We accept, MasterCard, Visa, American Express and Discover as far as credit cards go. We are also able to accept PayPal, money orders, checks and wire transfers. We do not accept C.O.D.

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Can I pick up my order from Elite Restaurant Equipment?

Yes, we have several warehouses throughout the continental United States were orders are available to be picked up. Please contact us at 888-886-7279 or info@eliterestaurantequipment.com to see if the item you are looking for is available for pickup around your area.

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Do you ship to Canada? Internationally?

Yes, we ship to both, Canada and internationally. All Canadian shipments are already quoted on our website. Please contact us for quotes for any international shipments at 888-886-7279 or info@eliterestaurantequipment.com

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How much is shipping for my order?

Each order has an estimated shipping cost that you may view in your cart upon checkout. All orders over $149 are eligible for Free Shipping.

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Where is Elite Restaurant Equipment located?

Our main facility is in New York City.

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Where do I apply coupon codes to my order?

Upon checkout there is an option to apply “Discount Codes”, please do so at that time.

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My order is time sensitive, how can I assure that I will have it by a certain date?

In that case, the best thing to do is to reach out to one of our knowledgeable reps – they may be reached at 888-886-7279 or info@eliterestaurantequipment.com

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I am on your website, and I cannot find the item that I am looking for, what should I do?

We are constantly updating our website to be your complete fulfillment center for anything related to restaurant equipment.  We currently carry over 300 manufacturers. Our motto says it all – “you need it, we have it.” Please contact us at 888-886-7279 or info@eliterestaurantequipment.com to let us know if there is something that you do not see on our website – so we may do our best to get it listed and get it out to you. If we do not carry that specific item, we will certainly provide you with a comparable brand.  Let us be your one-stop-shop for your entire kitchen needs.

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What is the warranty on the item I am purchasing?

Each item has its own specific warranty. You will find it in the description of the respective item.

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Do you offer an extended warranty?

Yes, on some products we offer an extended warranty. They are provided after the item is purchased.

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Is financing offered on your items?

Yes, we have great financing options that can be found in the financing section of our site. The first step is to fill out an application for approval. If you cannot find the application, please contact us right away at 888-886-7279 or info@eliterestaurantequipment.com and we will get you over an application.

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I ordered the wrong item, what is your return policy?

We provide a 14 day money back guarantee on all of our items – along with a 20% restocking fee. If you choose to receive store credit, you will receive a credit in the full amount minus shipping.

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I received a damaged item, what do I do?

Unfortunately, from time to time, items to get damaged through shipment. You must notify us witihin 30 days of your order, so we can begin a claim for the damages. In that case we will provide you a prepaid return label and set up an exchange within 24 hours of notification. If you fail to notify us within 30 days of your order the insurance claim will no longer be elligible.

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Can I return a custom manufactured product?

No. Elite Restaurant Equipment does not except custom manufactured returns. Custom manufactured products are defined with "Custom" or "C" in the product title and/or ID. Example: LB60SC-Custom or LB60SC-C. Custom manufactured products are made to order and never stocked.


Do you wrap items for delivery as gifts?

Yes, after an order is placed you may email us at orders@eliterestaurantequipment.com to request that an item be gift wrapped.

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Do you sell used equipment?

Yes, please visit the section of our website for “Used Equipment” and you will see everything we have available there.

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Will Elite Restaurant Equipment offer package pricing?

Yes, we are always open to offer package pricing for new opening or remodeling of restaurants or stores.

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I still cannot find what I am looking for, how can I contact you?

You may contact us Monday – Friday 9:00 am – 6:00 pm EST at 888-886-7279 or info@eliterestaurantequipment.com

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